Please note our Terms & Conditions

  • All chickens will be inspected on arrival. We reserve the right to refuse admission to chicken if they are showing signs of infectious disease, injury or are in poor condition.  In order to protect all poultry on our farm, chicken may be treated with an anti-mite product on arrival, if we deem it necessary.

  • Your chickens will be kept together in their own coops and a secure run, away from our own brood of chickens. The coops are made from thick recycled plastic which enables us to completely clean and sanitise the coops in between different chicken guests. Your chickens will not have the free range of the farmland nor will they mix with other poultry. The coop will be cleaned when necessary during the stay and the coop and run will be moved onto fresh grass regularly.

  • The coop will be opened early morning and fresh water and food will be supplied. Mixed corn will be fed during the day. As dusk falls we will make sure your chickens are in the coop and that it is secure for the night. You are welcome to leave your own food and feeders if you prefer, otherwise we will provide our own feeders which will be cleaned and sanitised between chicken guests.

  • We CANNOT be held responsible for any loss or damage to your chicken whilst in our care due to circumstances outside our control. We will, however, secure the chicken and look after them to the best of our ability.

  • If one of your chickens becomes ill we will take it to the vet of your choice within 10 miles of our location, if you have instructed us to do so when you drop your chickens off with us. Any vet costs and mileage costs will be your responsibility. We will, of course, try to contact you for your instructions before taking any chickens to the vet.

  • Charges are per day, part days will be charged at full day rate .A 25% deposit will be required from you on booking. The deposit will be used as part payment. Balance payment will be due in full on delivery of your birds to us. Sorry we cannot accept credit or debit cards. Payment should be in cash or cheque.

  •  Please advise time of drop off and collection. If you have any travel delays please call to advise us. If the coop is not booked we will keep your chicken in that coop. If the coop is booked we may need to move your chicken to a wooden coop and run that we have spare. Additional days will be charged for each day the birds are not collected beyond the original agreed date.

  • Chickens must be delivered in secure cardboard boxes (with ventilation holes) or in pet carriers, clearly marked with your name. You may leave these with us for re-use on collection if you wish. If you advice us of the time of collection we will try to have your chicken ready in the boxes for your arrival.

  • We can keep eggs for your return if you instruct us to do so.

  • If your chicken are not collected within seven days of the agreed collection date and you have not contacted us to agree an extension we will assume ownership.


The Cosy Coop




This Privacy Policy sets out the basis on which The Cosy Coop will process personal information and personal data provided to us by our Customers..


We take our obligations in respect of the privacy of personal information very seriously and we will only process personal information as detailed in this policy unless we inform you otherwise.


For the purposes of this Privacy Policy, our commercial activities and services for individuals are referred to as ‘Poultry Boarding’, and our customers are referred to as 'Customers'.


The person responsible for data protection within our organisation is Lucy Burton-Lloyd whose email address is




Section 1: This Section applies to individuals using our Poultry Boarding Services (Customers)


The personal data we collect directly from our Customers includes the following, as applicable :



    • Name


    • Telephone Numbers (Mobile and/or Landline)


    • Address


    • Email and other relevant contact details



It is the policy of the Cosy Coop that we will only obtain your personal data directly from our Customers and will NOT source personal data from any other sources


How we will use your personal data :


The processing of your personal information will ONLY be used for the following purposes and will NOT be shared with any 3rd parties :



    • Collecting and storing your personal data, whether in manual or electronic file


    • Retaining a record of our dealings with you as a customer of the Cosy Coop


    • Provision of customer information related solely to the transfer of the business to new ownership, effective August 2018



Why we process your personal data :


  1. Communicating & Entering into a contract with you :

    In order to provide our Poultry Boarding services we issue an individualised Contract and T&Cs to all Customers. In order to communicate with you, with respect to the provision of our Services and to enter into a Contract we require a minimum amount of personal data as follows : Name, Tel #, e.mail address. 


  2. Consent to our retention and processing of your data :

    We will only retain and process your personal data on the basis that you have consented to us doing so for the specific purpose of providing our Services to you. For example, we will require your personal data for the following :


    • To communicate with you with respect to your specific Poultry Boarding Booking (eg. drop off/collection times, etc)

    • To complete the minimum required details on our Contract and to issue the contract to you

    • To assist us in completing Contact details and communicating with you with respect to future bookings in relation to our Services

    • In the event of sale or transfer of the business, to provide future owners with a listing of existing customers


It is our Policy to confirm with all Customers that they consent to us retaining personal data for the purposes outlined in this Policy. All customers, existing and new, will be asked to confirm that they consent to the above.


Our standard Contract advises Customers as to the location of our Privacy and GDPR Policy and requests consent from Customers for us to retain their personal data only for the purposes outlined in this Policy.


We may also contact Customers directly to confirm consent as part of our ongoing commitment to compliance with GDPR and other data protection and privacy compliance requirements.


Customers may withdraw consent to our retention and processing of personal information at any point.


Sensitive Personal Data (SPD) : We do retain or process any data which may be considered ‘Sensitive Personal Data’


Who we share personal data with : We will NOT share your personal information with any 3rd parties save for the situation outlined above and in Section 2 with respect to sale of the business.




Section 2:  This section applies to all personal data 




In the event  of a sale, merger, liquidation, receivership or the transfer of all or part of our assets to a third party, we may need to transfer your information to a third party. Any transfer will be subject to the agreement of the third party to this Privacy Notice and any processing being only in accordance with this Privacy Notice.


Data Security and Confidentiality


It is our policy to ensure, in so far as is reasonably practicable, that our systems and records are secure and not accessible to unauthorised third parties in line with contemporary practice.




A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website, which enables the website to tailor its offerings to your preferences when you visit it.


We do NOT use cookies on our website.


Retaining your data


It is our policy to only store your personal data for as long as is reasonably necessary for us to comply with our legal obligations and for our legitimate business interests. 


If however you believe that we should delete your personal data, please inform us in writing of your reasons. 


Changes to this Privacy Notice


This Privacy Notice is regularly reviewed and may be updated from time to time to reflect changes in our business, or changes with respect to Data Protection General Regulations (GDPR).


Section 3 :  Your rights


We take the protection of your personal data very seriously and it is important that you know your rights within that context, which include rights to:



    • Request a copy of the personal data that we hold


    • Object to our retention and processing of your data where that processing is based upon legitimate interest and there are no compelling grounds for the continued processing of that data


    • Request that we restrict processing of your data in certain circumstances


    • Request that data is erased where the continued use of that data cannot be justified



Please note that should you exercise your right to request that we erase data or cease any processing activity, we may retain a record of this request and the action taken in order to both evidence our compliance, and to take steps to minimise the prospect of any data being processed in the future should it be received again from a third party source.


If you have any questions concerning your rights or should you wish to exercise any of these rights please contact Lucy Burton-Lloyd,




If you are dissatisfied about any aspect of the way in which your data is processed you may, in the first instance refer the matter to Lucy Burton-Lloyd,


Abbotts Mead

Three Cups


East Sussex

TN21 9LU


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        Tel: 07944 354518